Non-Physician Admin (CL Funnel)

What you'll do

The target here is healthcare operations, not medicine. You take scenarios from your own practice area (a denial that needed three rounds of appeal, a prior authorization stuck between payer portals, a DRG that did not survive audit), build the records that make the scenario realistic, and then author and evaluate tasks based on it that are used to train AI agents. The ad is blunt that this is authoring and judgment work, not throughput.

So when you apply, lead with the tangled cases rather than claims-queue speed: the exceptions, the disputes and the edge cases that only make sense to someone who has owned them.

Mercor says it is hiring hardest in these priority areas:

• Medical coding: inpatient, outpatient and pro-fee, risk adjustment and HCC, coding audit
• Prior authorization and utilization: submitting and tracking authorizations through payer portals, utilization review and management
• Revenue cycle operations: denials and appeals, A/R follow-up, payment and revenue integrity, underpayment recovery, coordination of benefits and secondary billing

Also in scope: claims and full-cycle billing, regulatory and compliance (including HIPAA privacy and internal audit), payer-side operations (adjudication, appeals and grievances, benefit configuration, provider network), CDI, DRG validation, HIM, charge master, managed care and reimbursement analysis, and practice or hospital administration up to Director or VP of Revenue Cycle.

Settings go well beyond hospitals: physician groups, ASCs, skilled nursing, home health and hospice, behavioral health, dialysis, infusion and specialty pharmacy, PBM prior authorization, DME, FQHCs, IDD and waiver services, health plans and TPAs, and RCM outsourcers.

Who fits

• 2+ years of recent, hands-on experience in a healthcare administrative or back-office role, and currently working in one
• Direct use of the systems the work runs on: payer portals (Availity, Optum/Change Healthcare, Waystar, Office Ally or payer hubs), EHR and practice-management platforms, encoders and computer-assisted coding tools, or clearinghouses
• At least 10 hours a week

The strongest applications show ownership of exceptions: taking an appeal or payer dispute end to end, running coding or DRG audits, defending a code through appeal, leading an EHR conversion or payer implementation, writing SOPs, supervising staff, or sitting on a denials or audit committee. Experience in two or more care settings, or on both provider and payer sides, is a strong plus.

Explicitly out of scope: clinical roles (RN, LPN, NP, PA, physician, pharmacist), EMTs, medical technicians of any kind, front desk, registration and scheduling at any level, call-centre script work, scribes and transcription-only roles. If your experience is mostly scheduling, this is not the listing.

Where you can be

The US is the primary market, and the ad also names Canada, the United Kingdom, Ireland, continental Europe, Australia and New Zealand. Outside the US you are expected to work within your own country's insurance, funding or billing system; US payer knowledge helps but is never required. That is unusually open for US healthcare operations work, and it makes this one of the few listings where an NHS coder or an Australian practice manager is a genuine fit.

What it pays

$50–65 per hour. Payments are weekly on Stripe or Wise, and you are engaged as an independent contractor. The ad does not say what moves you within the band; seniority and the priority areas are the plausible levers.

Worth knowing

Good:

• Rare AI-training work that values back-office expertise rather than clinical credentials
• Open to several countries, working in your own country's billing system
• 10 hours a week fits alongside a current role, which the ad requires you to have
• Senior revenue cycle leaders are explicitly welcome
• Active: Mercor showed 55 hires this month when we checked

Less good:

• You must be currently employed in the field, so recently retired or between-jobs applicants are out
• The band is narrow at the top; directors and VPs earn more per hour in their day jobs
• The scenarios have to feel real without using real patient or employer data, which Mercor rules out
• H-1B and STEM OPT candidates cannot be supported
• Contractor engagement; projects can be extended, shortened or ended early

About this listing

Posted by Mercor as an hourly remote contract, confirmed open on 24 September 2026. The $50–65 band, the 10-hour minimum, the scope lists and the country list are the ad's own. "CL Funnel" is Mercor's own label and the ad does not explain it. See Mercor.