Customer Service (Call Center) Expert

What you'll do

You take part in realistic customer service calls that are recorded as a dataset for speech-to-speech AI agents. The listing describes human-enacted conversations built around project scenarios: you play the service role with professional communication, active listening, empathy and sound issue-resolution technique, so the AI learns what a good call sounds like. The responsibilities also mention ranking AI responses and testing models for inaccuracies and bias, so some evaluation work is likely alongside the voice work.

Both Canadian and US applicants are eligible on this listing, so you compete with a wider pool than on the Canada-only twin.

Who fits

• A degree in business administration, communications, marketing or management, or equivalent experience
• 2+ years of professional call-center customer service, covering complaints, escalations and follow-up
• 1+ year of AI training experience, such as annotation, model evaluation or response evaluation
• Excellent spoken English at C1 or above
• Ability to change tone and approach to the customer's situation

This version is open to applicants in Canada and the United States. A separate listing with the same text is limited to Canada. The ad also says "US only" beside the spoken English requirement, which sits oddly with Canada being eligible; confirm the accent expectation before applying.

What it pays

Up to $30 an hour per the listing; no floor is stated. The listing does not publish payment method or cadence; SuperAnnotate's general terms are on the company page.

Worth knowing

Good:

• Voice work that rewards real support experience over technical credentials
• Remote hourly

Less good:

• The AI training requirement rules out pure call-center backgrounds
• Hourly work on SME projects is tracked with monitoring software, per the company page. The ad does not say how that applies to recorded calls.

About this listing

Read from the SME Careers jobs board on 27 October 2026; the board shows no posting date.

See SuperAnnotate.